Shipping policy
Dispatch Times
Orders placed before 2pm AEST Monday to Friday are dispatched the same day. Orders placed after 2pm, on weekends or on public holidays are dispatched the next business day.
Shipping Methods & Timeframes
| Destination | Method | Timeframe | Cost |
|---|---|---|---|
| Australia | Australia Post Standard | 3-7 business days | $9.95 |
| Australia | Australia Post Express | 1-3 business days | $14.95 |
| Australia | Free Standard Shipping | 3-7 business days | FREE over $75 |
| International | FedEx International | Varies by country | From $50 |
Order Tracking
Once your order ships, you'll receive an email with your tracking number. Australian orders can be tracked on the Australia Post website and international orders on the FedEx website.
Delivery Issues
If your order hasn't arrived within the expected timeframe, please contact us at hello@scentroom.com.au. We'll investigate with Australia Post or FedEx and work to resolve the issue.
Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. Reshipment costs will apply.
Lost or Stolen Packages
If your tracking shows delivered but you haven't received your order, please check with neighbours and contact your local post office. If still unresolved, contact us within 7 days of the delivery date.
International Shipping
We ship worldwide from our Sydney studio via FedEx. Rates and delivery times are calculated at checkout based on your destination. International orders may attract customs duties or import taxes, which are the recipient's responsibility. If a parcel is refused or not collected and is returned to us, the shipping cost and any duties, taxes or return charges FedEx bills us are deducted from the refund.
Contact
For shipping enquiries, please contact us at hello@scentroom.com.au.