Frequently Asked Questions
Everything you need to know about our fragrances, orders, and shipping.
What's the difference between your perfumes and designer originals?
We use the same individual aromachemicals sourced from the same suppliers (IFF, Givaudan, Firmenich) that luxury houses use. The difference is we don't have celebrity endorsements, marble boutiques, or billion-dollar marketing budgets. You're paying for what's in the bottle — not the brand name on it.
What concentration are your perfumes?
Our perfumes are formulated at 30% concentration — Extrait de Parfum strength. Most designer fragrances are 15-20% (Eau de Parfum). Higher concentration means richer depth, better longevity, and fewer sprays needed.
How long do your perfumes last?
Between 9 and 21 hours depending on the perfume, and on your skin chemistry. Each product page shows its own figure. Oud and amber-heavy scents last the longest. Fresh citrus scents are a little shorter but still outlast most designer EDPs.
What's the difference between room sprays and perfumes?
Room sprays are formulated for air diffusion at 15% concentration, optimised for throw and coverage. Perfumes are formulated for skin at 30% concentration, optimised for longevity and close-range projection. Different purposes, different formulations.
Are your products vegan and cruelty-free?
Yes. We don't use animal-derived ingredients and we never test on animals. All our aromachemicals are synthetic or plant-derived.
What size room spray should I get?
50ml is perfect for bathrooms, cars, and small spaces. 100ml is better for living rooms, bedrooms, and regular use. Most customers find 100ml lasts 2-3 months with daily use.
How long does shipping take?
Orders placed before 2pm AEST Monday to Friday are dispatched the same day, otherwise the next business day. Standard shipping takes 3-7 business days, Express takes 1-3 business days. You'll receive tracking once your order ships.
Do you offer free shipping?
Yes, free standard shipping on all Australian orders over $75.
Do you ship internationally?
Yes, we ship worldwide from our Sydney studio via FedEx. Rates and delivery times are calculated at checkout based on your destination.
Can I track my order?
Yes. Once your order ships, you'll receive an email with your tracking number: Australia Post for orders within Australia, FedEx for international orders.
What's your return policy?
We don't accept returns or refunds for change of mind, including on unopened products, because fragrance is a personal, hygiene-sensitive item. That includes scent preference: a fragrance not being to your taste, or not what you expected, isn't a fault. If something arrives damaged, faulty or incorrect, we'll always put it right. See our Refund Policy for full details.
The scent isn't what I expected. Can I return it?
Every Scent Room fragrance is our own formulation, inspired by the original you know. Scent is personal: it wears differently on different skin and in different weather, and a note one person loves, another may not. For that reason we don't accept returns or refunds on scent preference, including when a fragrance isn't what you expected. Damaged, faulty or incorrect items are always put right.
What if my order arrives damaged?
Email hello@scentroom.com.au as soon as possible with your order number and a photo. We'll arrange a replacement or full refund at no cost to you.
Can I exchange for a different scent?
No. We don't offer exchanges or change-of-mind returns, opened or unopened. If you're unsure about a scent, email us before ordering and we'll help you choose, or start with a room spray to test the fragrance family first.
Do you offer wholesale?
Yes. We work with boutiques, hotels, and Airbnb hosts. Contact us at hello@scentroom.com.au for wholesale enquiries.
Can I request a custom fragrance?
We occasionally take custom formulation requests for large orders. Email us with details and we'll let you know if it's something we can accommodate.
Where are your products made?
Everything is handcrafted in small batches in our Sydney studio. We source aromachemicals from global suppliers (IFF, Givaudan, Firmenich, Fraterworks) and handcraft, macerate and bottle every perfume in our Sydney studio.
Still have questions?
We're happy to help. Reach out and we'll get back to you within 24 hours.
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